Shipping Information

$9.95 Flat Fee Shipping

All orders ship for a flat fee of $9.95 within the United States. We ship via UPS Ground (3–5 business days) and occasionally USPS Priority Mail (2–3 business days) depending on your location.

Processing Time

We ship same day or next business day after your order is placed. You will receive an email notification with your tracking number once your box has shipped.

Business days are Monday through Friday, excluding major U.S. holidays.

Shipping Time

Once shipped, delivery typically takes 2–5 business days depending on carrier and your location.

Tracking Your Order

Once your box ships, you will receive a tracking number by email. You can track your order directly on our site at any time:

Allow up to 24 hours after shipment for tracking to activate in the carrier system.

Shipping Locations

We currently ship to all 50 U.S. states, including:

• ✓ All Continental U.S. States
• ✓ Alaska
• ✓ Hawaii
• ✓ Military APO/FPO Addresses

International Shipping: Not currently available

Delivery Requirements

Please ensure your shipping address is accurate and complete at checkout. Important delivery information:

• Signature may be required for delivery depending on the carrier
• If unavailable to sign, the carrier will leave a notice for pickup or reattempt delivery
• UPS delivers to street addresses only — P.O. Boxes are not accepted for UPS shipments
• USPS shipments accept P.O. Boxes when applicable
• We cannot ship to freight forwarding addresses

Lost or Stolen Packages

We are not responsible for packages marked as delivered by UPS or USPS but reported as lost or stolen. We recommend:

• Checking with neighbors or household members
• Verifying the delivery address on tracking information
• Checking around your property for safe placement by the carrier
• Contacting the carrier (UPS or USPS) directly with the tracking number

If you believe your package was stolen, please file a police report and contact the carrier directly.

Address Changes

IMPORTANT: Address changes cannot be made after an order has been placed.

Please double-check your shipping address before completing checkout. Once an order is submitted, we cannot modify the shipping address. If you need to update your address, you must contact us immediately within 1 hour of placing your order.

Damaged Packages

While rare, packages may be damaged during transit. If you receive a damaged package:

1. Take photos of the damaged packaging immediately
2. Do not discard the packaging
3. Contact us at sneakermysterybox.com/contact within 48 hours of delivery
4. Include your order number, tracking number, and photos of the damage

We will work with you to resolve any shipping damage issues.

Holidays and Delays

During major holidays and peak shopping seasons, shipping times may be slightly extended. Carrier disruptions (weather, natural disasters, etc.) are beyond our control. We will notify you by email if there are any unexpected delays with your order.

Questions?

If you have questions about shipping or need assistance tracking your order, message us directly here.

We typically respond within 24 hours (Monday–Friday)