Privacy Policy

1. Introduction

SNEAKER MYSTERYBOX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

When you place an order, we collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Shipping address
• Phone number
• Payment information (processed securely through Stripe)
• Shoe size preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Device identifiers

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Communicate with you about your purchase
• Provide customer support
• Improve our website and services
• Prevent fraudulent transactions
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors (Stripe), shipping carriers (USPS), email service providers, and hosting services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to keep your information secure and confidential.

5. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your credit card information on our servers. Stripe encrypts your payment information using secure socket layer technology (SSL).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for a minimum of 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us at support@sneakermysterybox.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

12. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@sneakermysterybox.com